FAQ

Will screen protectors work with your phone cases?
Yes they will.
Our cases do have a raised front lip which allows for lay-on-table protection and drop protection, however if you regularly carry your phone in a pocket or purse with keys or coins, it might be a good idea to protect your screen from the small scratches these could cause.

Are your phone cases water-proof?
Our wood phone cases are water resistant and will absolutely survive a prolonged dunk in water.  Your phone however, might not.  
 
Are your phone cases scratch proof?
Our cases are not immune to scratches, however even with heavy use, we doubt you will ever notice a scratch.  We use an eco-friendly industrial strength finish on our cases that makes them very scratch resistant.  If you take reasonable care of your phone case, it will look and feel brand new for years.
 
How do I clean my wood phone case?
The premium wood on your phone case is water resistant, so a good rub down with soap and water or any floor cleaner will do the job of cleaning any dirt or debris off your custom smartphone case.

What is the difference between Slim Protection and HD Protection for the iPhone 6 and 7?
  • Slim Protection:
Our most popular style of case, so slim you will barely notice it, however strong enough to protect your phone from everyday drops. 
A seamless rubberized edge protects your phone from moderate drops, and a raised front lip provides face-down protection for your screen. 
  • HD Protection:
We developed this case from the ground up for people who tend to drop their phones more often. 
A thick silicone bumper protects all corners and edges, while hard polycarbonate houses the wood inlay.
This case is unique to Alto Collective, no other company in the world offers a water resistant, scratch resistant, and drop-proof wood case like ours.


Do you make phone cases for all phone types?
We are one of the worlds leading wood phone case manufacturers so we are able to offer cases for almost every flagship phone available in North America.
 
Since 2014 we have also been on the forefront of new phone releases. We will always have new Apple phone cases and Samsung phone cases designed and ready to ship either on release-day or shortly after.
 
Using our custom case builder, you can order a case for any of our currently supported phone types.

Apple
iPhone 4/4s
iPhone 5/5s
iPhone SE
iPhone 5c
iPhone 6/6s - 6+/6+s
iPhone 7/7+
iPhone 8 (Coming Soon)
 
Samsung
Galaxy S3
Galaxy S4
Galaxy S5
Galaxy S6/S6 EDGE
Galaxy S7
Galaxy S8 (Coming Soon)
 
Note 4
Note 5
 
LG
LG G3
LG G4
LG G5
LG G6 (Coming Soon)
 
HTC 
One M8
One M9

 

Where do you ship?
We ship our phone cases everywhere in the world.  
 
How long does shipping take?
Since there are 6,000+ different case combinations available through our custom case builder, every case we make is built to order.  We try to process orders as fast as possible generally within 3-5 business days.
We are a team of just 2 brothers, creating all our products in-house. We hope you understand that quality takes time, we refuse to send out a sub-par product.
 
Shipping time varies depending on your proximity to our location, our shop is located in Calgary, Alberta, Canada.  Shipping delivery times are generated at checkout.  

Warranty
We guarantee your new wood phone case will stand up to anything you can throw at it or spill on it and it will not break.
 
We offer a 1-Year warranty from date of purchase covering any manufacturing defect. 
No 50% off replacement program here.

Simply put, the reason we are able to offer such a long hassle-free warranty is because we get so few warranty claims.   
 
We think it's important to put customer satisfaction over our own profits.  We are so confident your phone case will stand up to your everyday life, if you ever do need a replacement because your case breaks, we will even ship it to you free of charge.
 
We believe we make the best wood phone cases in the world and we are certain you will agree.